contact us: WATS APP MSG +447862167448
Many emails are not coming through, we are trying to resolve the issues, in the meantime please wats app message us
SHIPPING DETAILS & TERMS OF SALE
FYI: we are currently rebranding, this may not be reflected in website pictures, packaging may vary compared to advertised images. Images on this website are for advertising purposes.
PAYMENTS
We accept PayPal & stripe (stripe takes credit/debit cards)
HOW CAN I CONTACT YOU?
WATS APP MSG +447862167448
CUSTOMER SERVICE VIA EMAIL SUPPORT@OFFICIALMAGIKTOUCH.COM
REPLIES ARE WITHIN 48 BUSINESS HOURS (we are currently experiencing high email volumes)
WEBSITE CURRENCY is British pounds (use currency converter in our links)
PROCESSING TIME
Currently 7-10 business days to manufacture & prepare from date of orders, due to a high volume of orders (we do not process on weekends or national holidays)
Once shipped tracking will be attached to your invoice if you don’t see your tracking by the 7th business day from order date please contact us
WATS APP MSG +447862167448
CUSTOMER SERVICE VIA EMAIL SUPPORT@OFFICIALMAGIKTOUCH.COM
DELIVERY TIME FRAME
USA & UK DELIVERY IS CURRENTLY AROUND 7-14 BUSINESS DAYS from day of shipment
CANADA DELIVERY IS CURRENTLY AROUND 21 -28 BUSINESS DAYS from day of shipment
EUROPE DELIVERY IS CURRENTLY AROUND 28-35 BUSINESS DAYS from day of shipment
REST OF WORLD DELIVERY IS CURRENTLY AROUND 39-60 BUSINESS DAYS from day of shipment
We use TRACKED DELIVERY
WE SHIP WORLDWIDE
PLEASE NOTE There Maybe delays due to, customs & airports, weather, strikes, National holidays, backlogs & other issues that are out of our control.
TRACKING
Tracking will be attached to your invoice & PayPal within 7-10 business days from payment
Once we ship responsibility for tracking/retrieving items are handed over to you (buyer & the couriours)
(if you have not recieved tracking by the 10th business day please do reach out to customer service via email)
I HAVE RECEIVED WRONG/DAMAGED ITEM
Please notify us via email within 24 business hours if you have received the wrong item, Please be sure to send us a screenshot of the outer label on the packaging & picture of items recieved! Once we recieve this information we can resolve the issue by organising a RESHIP of your original item we will cover the costs.
EMAIL US AT - SUPPORT@OFFICIALMAGIKTOUCH.COM or WATS APP MESSAGE
I NO LONGER WANT MY ORDER
Once order is received we begin processing after 1 hour, if there are any issues with your order, I.e wrong order purchased, you want a cancellation please do wats app us within the first hour WATS APP MSG +447862167448
Customer service email can take up to 48 hours to reply so please wats app message us
RETURNS
All Sales are final due to the nature of the products.
CUSTOMS/LOST ITEMS
We do not replace items that show as delivered on the couriours website but you claim you have not received it!
We are not liable or responsible for items lost in transit
Any items returned through no fault of ours will be repacked and returned (customer must pay RESHIP fee) if customers refuse a return we will refund minus shipping/handling fee & minus 20% loss of shelf life fee/reshelving fee
Please check your address is correct, customers will have to pay for any returns if they gave an incorrect shipping address at checkout
The buyer is responsible for any customs fees
however as a gesture of goodwill we strive to help replace lost goods that was lost due to no fault of the customer or ourselves
CHARGEBACKS
Are unnecessary if you require any support please do reach out to us first WATS APP MSG +447862167448
unfortunately if a customer creates a chargeback we will refuse future custom as we believe any and all issues concerns or queries can be resolved with ease by reaching out to us 🙏🏽